Frequently Asked Questions
What should I do if my account number is not visible when adding synchrony card or if I don’t receive the security code needed to add my Synchrony Account?
Please contact Synchrony at 1-855-513-1176 or you can email them at firstname.lastname@example.org.
How do I change my checking account in Direct Pay?
Please email Direct Pay at email@example.com or contact them by phone at 844-272-6616 to change your account information.
If I have a problem with my credit or debit account, who do I contact?
Your card issuing bank.
What is Direct Pay? Is it safe? Why is it asking for my Driver’s License or personal information?
Direct Pay is an ACH debit product that allows you to link to your checking account for payment. This is a secure form of payment as no account details are exchanged during a purchase. This feature utilizes resources to ensure that the information you entered is correct; that you are actually you.
How do I make sure my apps are working at their best?
Close your apps daily and restart your phone weekly. Check for updates to make sure you are using the latest version of your operating system and your apps. Make sure your “Location” and “Cellular Data” are turned on in your phone settings for the desired apps.
Why am I not receiving a discount?
Check the paper receipt details to be sure that you did not receive the discount. Click history, the transaction, then view paper receipt. If you find that you did not receive a mobile pay discount, please call Consumer Services 1-800-527-5476 available 8-5 CST M-F.